TERMS AND CONDITIONS
BOOKINGS & RESERVATIONS
Reservations can be
made by contacting G and G Safaris , hereafter called G and G Tours &
Safaris through our main reservation office located in Arusha, Tanzania.
To contact us by email or
telephone, click here.
When making Bookings and Reservations with G and G Tours & Safaris
please ensure we have your correct details, we will require your full
names, nationality, full address and flight arrivals details, also
required is your choice of Safari package as outlined in our price
schedules under pricings.
Safaris are booked and confirmed only on receipt of a 65% deposit of the
total cost of the basic program package and the acknowledgement of the
same. When G and G Tours & Safaris receives the deposit a booking packet
and invoice will be mailed to you.
Payment of the balance is due no later than thirty days prior to the
commencement of our tours and Safari. If the balance has not been
received by that date, G and G Tours & Safaris shall be entitled at its
discretion to treat your reservation as cancelled and consequently you
shall forfeit such part of the deposit as determined.
(Below see cancellation and refunds regarding 31-60 days cancellation
We will hold your booking for 7 days from the time we have confirmed a
tour, before the cancellation rules apply. If you need longer time
please let us know.
Land costs are based on double occupancy and are priced per person.
Where possible, rooms with private baths are provided. Single
supplements apply to anyone wishing to have their own room but these are
available at an additional cost but cannot be guaranteed.
Hotels/Lodges are named as an indication of category and rooms can be
reserved at similar hotels/Lodges. If a tour or hotel is fully booked we
will try to offer you a similar option.
TERMS OF PAYMENT
Cash payments are
accepted in dollars or euros. N.B. Kindly don't bring the old US$ notes
they are not accepted here. Cash can be paid on the day the tour starts.
Travellers Cheque payments are accepted (Surcharges may apply for
Travellers Cheque) If payments have not been received in time, we
reserve the right to cancel your booking.
(Unfortunately, we don't
accept credit cards yet)
All costs and prices
indicated are for land services and do not include international air
All prices are subject to change at any time due to currency
fluctuations and exchange rate at any particular time, or other
circumstances beyond G and G Safaris control.
Most safaris operate with a minimum of two participants. When a safari
requires four or more to guarantee departure, we have attempted to
indicate this. Please check with us for minimums and availability.
Prices are quoted in US Dollars and Euros on costs at the time of
publication. We reserve the right to change the prices at any time
before your booking is confirmed. If there are any changes we will
confirm to you in writing together with your confirmation of your
LATE BOOKING CHARGE
Any reservation made within 60 days of commencement of a safari may be
accepted provided space is available, payment in full has been received
and provided documents can be delivered prior to departure. There is a
rush charge of $100 per booking under these circumstances.
G and G Safaris will provide travel documents three weeks prior to
scheduled departure on bookings made not later than sixty days prior to
scheduled departure. For late bookings, however, documents shall be
provided within a reasonable time frame.
Policies & fees:
More than 90 days
a fee off US$ 150,
89 to 40 days
before the safari or tour begins 30% off total price,
39 days to 10 days
before the safari or tour starts 45 % off total price,
9 days or less 100 % of total costs or
In any case all
cancellation will apply with US$ 35.00 per person administration
Any cancellation of a booking must be in writing and shall only be
effective upon its acknowledged receipt by G and G Tours & Safaris.
Refunds will be made, less the cancellation charges as
In the unlikely event that we have to cancel a tour for any reason, we,
if possible will try to offer the choice of an alternative arrangement,
or you will receive a full refund. We will inform you about any
cancellations earliest possible at latest 10 days before commencement of
our tours and Safari.
Different cancellation policies apply at different camps or safaris and
may be less or more.
On group or custom safaris there may be stricter cancellation policies -
No refunds are given for lost travel time or substitution of facilities,
for itineraries amended after departure or for circumstances arising
beyond G and G Safaris control.
If you do not appear for any accommodation, service, sightseeing, or
trip segment; or if you leave your program after it has begun, miss
scheduled sightseeing activities, meals, or accommodations there will be
We reserve the right to make changes to our brochure and Web site
details and arrangements both before and after the booking has been made
Most changes will be minor, but if we have to do significant changes you
will be notified at the earliest possible opportunity. In such cases you
will have the opportunity to accept the changes (and maybe the
difference in price) or to receive a full refund of your tour price.
G and G Safaris reserves the right to alter the arrangement or cancel
the operation of a scheduled tour should conditions so necessitate and
to pass on to program members any expenditure occasioned by delays or
events beyond its control.
G and G Tours & Safaris also reserves the right to decline to accept or
retain any person as a member of any tour at any time, in which case an
equitable amount will be refunded.
G and G Tours & Safaris reserves the right to substitute hotels and
services for those mentioned in detailed itineraries when necessary.
Prices are based on tariffs, currency exchange rates and other costs
prevailing at the time of printing and are subject to change without
TRAVEL DOCUMENTS & VACCINATIONS
It is your responsibility to ensure that
passports, visas, travel permits, health certificates, inoculations,
international driving license, or other documentation required for the
trip are obtained, are valid and are in order. It is your responsibility
to meet any additional costs incurred either by yourself (or by G and G
Safaris on your behalf) as a result of any failure by you to comply
with such requirements.
G and G Safaris strongly
recommends that you obtain the following types of insurance which are
commercially available: travel insurance to cover loss of baggage or
valuables, personal accident, accidental death,Major medical cover,
emergency medical evacuation and disability; Life insurance and Trip
All bookings are accepted by G and G Safaris as an independent ground
tour operator and also as an agent for hotels, airlines, car hire and
bus companies, grounds transportation, boat purveyors or owners, and
other independent contractors providing accommodations, transportation
and/or other services.
provided by the independent companies are offered subject to the terms
and conditions contained in the tickets, exchange orders and/or vouchers
issued by them and/or their suppliers.
The company and its
agents act only as agents for the passenger in all matters relating to
hotels/lodges accommodation, tours, transport e.t.c. and shall not be
liable for injury, delays, loss or damage in any manner.
liability to passengers carried in its own vehicles is governed by the
laws of the country in which the tour takes place.
G and G Safaris does
not have the right to control the operations of the independent
operators and their suppliers; it will not be held liable and accepts no
responsibility for any kind of loss, personal injury, damage, death,
accident, delay, irregularity and/or inconvenience which may be
occasioned by any defect in any object including a vehicle or local
internal charter flight utilised by any supplier for the supply of any
service or by an act or omission of any supplier or its servants or
you wish to make any claims we need to receive customers claim in
writing within 21 days after the end of our services under the contract.
Where any payment is
made, you will assign to G and G Tours & Safaris or our insurers any
right you may have to pursue any third party in relation to the claim
and provide us with your full co-operation. Carriers etc:
In respect of Air, Sea
and Rail carriers, Overland vehicles, rent a Car, Camps and hotel owners
our liability is in all cases limited as if we were carriers/hoteliers
within the appropriate international conventions. Furthermore, all
transport is provided subject to the relevant carrier's conditions of
carriage, some of which may limit or exclude their liability to you,
often in accordance with international conventions.
Please note our
responsibilities and obligations apply only in respect of those
services, which we agree to arrange or provide on your behalf. We cannot
accept any liability for any services which you arrange on your own.
Force Majeure means those circumstances where the performance of our
contract with you is prevented or affected by reasons of war, threat of
war, civil strife, industrial dispute, terrorist activity, natural or
nuclear disaster, fire, adverse weather conditions, government actions
and all similar events beyond our control.
In these circumstances, we shall not be liable for any compensation or
otherwise responsible for any expenses or losses the client might incur.
If we are forced to cancel, delay, curtail or change the arrangements in
any way, or where performance or prompt performance of our contractual
obligations is prevented or affected.
Should any problem occur, please tell both G and G Tours & Safaris
(driver/guide) and the service supplier hotel, lodges, Camps etc in
question immediately, as most problems can be solved on
Should you remain dissatisfied, please write to us setting out the
complaint in detail within 21 days of the end of our services under the
contract. We cannot accept responsibility for any complaints, which are
not notified entirely in accordance with this clause. Should any legal
dispute arise it must be settled in Arusha – Tanzania.